Customers with defective airbag inflators from Takata who own Toyota vehicles may get a knock at their door soon. While letters officially went out about the defect and customers may have received one, the car manufacturer realized that many customers may ignore the letter in hopes that nothing happens to them. The replacement of the inflator is free, but some customers might still ignore the warning. Toyota, desiring to reach more customers, confirmed that on Monday, it is planning to start going door-to-door.
How It Works
Toyota representatives are going to find themselves on the doorstep of owners in multiple US cities while the automaker tries to find out when is the most appropriate time to talk to them. Half of the group should be visited twice – once in the evening and once in the afternoon. The other group is only going to be visited during the morning hours. If the carmaker doesn’t reach the first group, representatives are going to try again about 10 days later.
Either way, the courier has to leave an information packet by the front door if no contact is made. If the representative does reach the owner, they can schedule a time to repair the faulty Takata airbag issue. Cities where this is supposed to take place include Miami, San Juan, Tamp, and Orland Florida. Puerto Rico is also on the list.
The canvassing efforts in these cities are going to guide future programs for outreach. The automaker also plans to knock on doors in San Antonio, Dallas, and Houston, TX, as well as Riverside, San Diego, and Los Angeles, California.